PATIENT ADVOCACY

Jackson Park Hospital provides Patient Representatives as a service to our patients.  Their responsibility is to the patient.  Should you have any issues or concerns while at the hospital, a Patient Representative will help find the right person to assist you.

The Patient Representative

• Serves as a representative among administration, physicians and nurses.
• Helps when you or a family member has concerns regarding medical care, treatment or services provided at the hospital.
• Functions as a neutral party to investigate problems or help find solutions.

To contact your Patient Representative, call (773) 947-7744 or talk to the Department Manager.  If you have further concerns you may dial zero (0) and ask the operator to call the Administrator-On-Call.

You may also call the Illinois Department of Public Health (IDPH) at: 1-800-252-4342 (24 hours) or 1-800-547-0466 TTY (for hearing impaired use only).

Or, you may write to IDPH at the following address:
Illinois Department of Public Health
Division of Health Care Facilities and Programs
525 West Jefferson Street
Springfield, IL 62701-0001
Fax: 1-217-782-0382

Or, call The Joint Commission at 1-800-994-6610 Monday through Friday, 8:30 am – 5:30 pm.